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RETURNS & ORDER CLAIMS
If there is a problem with your order, please contact us directly.
Please contact us at (888) 959-2740 or firstname.lastname@example.org. Please be sure to include your full name (as it appears on your order), the order number, the product item number(s), and the reason(s) for returning the item or making a claim.
If you are not completely happy with your item you may return it for a full refund or credit within 30 days of receipt. We accept returns of all unopened products in their original packaging. No restocking fee will apply, but you will be responsible for the return shipment charges. Your refund will be for the original purchase price less shipping charges incurred by Miniature Expressions, including charges for orders that originally qualified for free shipping. See details below on return shipping procedures to receive your refund.
Miniature Expressions makes every effort to ensure your product is free from any defect prior to shipment. If for some reason there is a problem with you new product, we will gladly replace it at no cost to you. We may ask for a picture or two of the problem or defect.All claims for a defective product must be made within the first 5 days after you receive the product. See details below on return shipping procedures to receive your replacement.
If you receive a package that has been damaged during the shipment process and a product is broken due to the damage, please contact us immediately. When you open the package it is best if you can document the damage with pictures of the packaging and the damaged product or products. All claims for damaged product returns must be made within the first 3 days after you receive the product. See details below on return shipping procedures to receive your replacement.
Your package is verified to match the packing slip prior to shipment. If you believe you have received an order that is missing an item, please contact us within 3 business days of receiving the package. All claims for missing items must be made within 3 days. Keep all original packaging in tact and do not discard the box or packing slip.
Return Shipping Procedures
- We accept returns in accordance with the policies above.
- All products being returned must be shipped back within 5 business days of notifying Miniature Expressions of the return.
- For damaged and/or defective goods, Miniature Expressions will arrange to have the package picked up. Please place the damaged items back in the original shipping box and we will provide instructions.
- For all satisfaction returns, the customer is responsible to arrange for shipping. You must use a shipping method with tracking information and insurance. Miniature Expressions can not accept returns of items damaged in transit back to us. In those instances you will need to be able to make a claim against the shipper.
- For damaged and defective goods, you will receive the refund or replacement once Miniature Expressions receives the return package and all items being returned are verified.
- For satisfaction returns, you will receive the refund once we verify the returned items are new in the original packaging and ready for resale.
In the event an order is un-deliverable due an invalid address or availability of the recipient, and the package is returned to Miniature Expressions, we will refund the purchase price in accordance with the following policies:
- You paid shipping. The order amount less the shipping cost you paid will be refunded to your original payment method.
- Free Shipping. The order amount less the shipping cost incurred by Miniature Expressions will be refunded to your original payment method.
If you have any questions about any of these policies please contact a representative at Miniature Expressions to assist you with your return.